Investigation Workflow

Investigation Workflow

This section walks you through the investigation workflow in Supervizor X, accessible from the Start investigation button in Result investigation.

Jump to : 
  1. Investigation workflow
  2. Bulk actions
  3. Ignoring a result 

Workflow review








                                Step 1 — Start the investigation


From the result screen, click Start investigation.

ℹ️ Info — The result status automatically switches from Not started to In progress.

📝 Note — Every action taken during the investigation workflow (status changes, conclusions, comments, attachments) is automatically logged in the Activity tab of the collaboration panel.

           
                     Step 2 - Complete the investigation


Once you've finished investigating, click Complete investigation.

After clicking, Supervizor won't close the result immediately — a conclusion modal appears, asking you to qualify your investigation before submitting.


                    Step 2.5 - Transition to the modal

Supervizor requires you to document your findings before closing a result. The conclusion modal prompts you to select an outcome and optionally add context before confirming.

                             Step 3 - Conclusion modal



The modal has 4 elements: 


 Badge
 Name
 Description
 Badge 1
 Conclusion
 Choose between Anomaly or Not an anomaly
 Badge 2
 Sub-conclusion
Dropdown to refine your conclusion. See the detail below.
 Badge 3
 Comment
Free-text field to explain your findings. You can also mention a colleague with @ and attach a file.
 Badge 4
 Submit
Confirm and close the modal.


⚠️ Important — Once submitted, the conclusion cannot be modified and the result status automatically switches from In progress to Done.


       🔴 Anomaly — available sub-conclusions

 Sous-conclusion
 Description
 Human error
 Incorrect information manually entered into the system
 Omission error
Required fields left blank or incomplete
 Failing process
Recurring errors revealing unclear or broken processes
 System limitation
The system failed to prevent the error or allowed a workaround
 Policy non-compliance
Unintentional breach of documented rules or controls
 Fraud or intentional misconduct
Deliberate circumvention of established rules
 Other anomaly
Any issue not covered by the categories above


           🟢 Not an anomaly — available sub-conclusions

 Sub-conclusion Description
Legitimate exception with approval
  A deviation from standard policy that has been properly    documented and officially approved
 Compliant with process
The transaction follows established processes and controls
 Data error
Source data is systematically missing or incorrect
 Control logic error
Source data is correct, but the control rule or calculation appears to be wrong

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